Privacy Policy

Who We Are

Sanctuum ADHD Coaching ("Sanctuum", "we", "us") is an ADHD coaching practice based in Newport Beach, California, serving clients in person and virtually worldwide. This policy explains what information we collect through sanctuum.com, how we use it, and the choices you have.

Questions about this policy can be sent to carli@sanctuum.com.

Analytics and Cookies

We use Google Analytics to understand how visitors use our site, such as which pages are visited and how long people stay. Google Analytics uses cookies and similar technologies to collect this information, including your approximate location, device, browser, and the pages you view. It does not give us your name or email address.

Analytics cookies are only set after you accept them in our cookie banner. If you decline, analytics stays off. You can change your choice at any time using the "Cookie settings" link in the footer.

We also use essential storage needed for the site to work, such as keeping you signed in to the Client Portal and remembering your cookie choice. These cannot be switched off.

Contact and Email

When you contact us by email or through a form on our site, we receive the information you choose to share, such as your name, email address, and message. We use it only to respond to you and, if you become a client, to support your coaching. We do not sell or rent this information.

Booking and Payments (Calendly)

Session booking, rescheduling, and cancellation are handled by Calendly. When you book, Calendly collects your name, email address, chosen time, and any answers you provide, and shares these with us so we can hold your session.

Payments made during booking are processed by Calendly's payment partners (such as Stripe or PayPal). We do not see or store your full card details. Your use of Calendly is also covered by Calendly's own privacy policy.

Client Portal

Clients can sign in to a private Client Portal. To provide it, we store your account details, intake and profile information you submit, signed coaching agreements, messages with your coach, session notes and action items shared with you, files you upload, and your notification preferences.

Portal content is private. You can see your own information and items your coach has shared with you; only your coach can see the rest. Some session details may be imported from Calendly, including meeting recaps used privately by your coach.

You can delete your account from your Profile page at any time, which removes your portal account. You may also email us to request a copy of your information or its deletion.

How We Protect and Keep Information

We use reputable service providers and access controls to protect your information. We keep client records for as long as needed to provide coaching and to meet legal or professional obligations, and then delete them.

Coaching is not therapy or medical care, and Sanctuum is not a healthcare provider. Please avoid sharing information you do not want stored in the portal.

Your Choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to certain uses. To make a request, email carli@sanctuum.com.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last changed.